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We can ship to virtually any address in the world. For domestic customers, we offer reliable shipping services through FedEx, UPS, and USPS. You can select your preferred shipping method at checkout. We also proudly ship to APO, FPO, and DPO addresses via USPS, ensuring that service members and government personnel can receive their orders wherever they are stationed. For our international customers, we ship exclusively through eBay’s Global Shipping Program. You can find and purchase our products through our eBay store to take advantage of this service.
Fallon Pilot Shop now offers in store pickup Monday through Friday between 10 AM and 4 PM, excluding holidays. All in stock items at time of purchase will be available in one hour for in store pickup. Orders not picked up within 72 hours (excluding weekends and holidays) of order confirmation will be considered abandoned. The customer will be refunded, minus any applicable fees, and the item will be returned to stock. If an order is selected as in store pickup and the customer is unable to pick up, it can be shipped at the customer’s expense. All items will be ready for pick up at our retail shop located at 1401 General Aviation Dr in Melbourne, FL. Please have order confirmation and ID ready when picking up.
Please note: Most orders will ship same day. Please allow up to 24 hours or the next available business day for orders to ship. Ground orders placed after 11:00 AM EST will be shipped the next available business day. Express orders placed after 3:00 PM EST will also be shipped on the next available business day. Business days are Monday through Friday, excluding US federal holidays. Once your order is placed, our system will provide an estimated shipping and delivery date based on your selected shipping method. Delivery times vary depending on the provider and destination.
Fallon Pilot Shop is glad to offer free ground delivery to the continental United States on total orders exceeding a $150 minimum order before sales tax and orders that weigh under 40 pounds total. Offer is excluded to the following items: aviation oil, Bose products, Lightspeed products, David Clark products, Brightline products, Flyboys, Garmin products, Flight Outfitters products. Exclusions are subject to change without notice. Fallon Pilot Shop reserves the right to determine if orders meet the requirements for free ground shipping and will notify customers via email with any issues or changes. Please contact us directly with any questions at support@fallonpilotshop.com.
Please note that due to certain agreements that the following items are excluded from any and all promotions unless otherwise specifically noted. They are as follows: Aviation oil, Bose products, Lightspeed products, David Clark products, Brightline products, Flyboys products, Garmin products, Flight Outfitters products, Aero Cosmetics products. These items, as well as others, are subject to change without notice. Please refer to this section for any current or future purchases to ensure items are not excluded from current or future promotions.
At Fallon Pilot Shop, we want to ensure that you are 100% satisfied with your purchase. If the item does not meet your expectation or needs, or is defective in some way, we will gladly issue a refund if the request is made within 30 days of the original purchase. The item must be unopened and in the original packaging. We will cover shipping charges in the event the item is defective or shipped in error by providing you with a return shipping label.
Please contact us directly to initiate a refund or exchange. Please note, all refunds and replacements will be processed once the returned item has been received and inspected. All exchanges and refunds will be processed on the most current business day (excluding weekends and holidays) the original item is received. Tracking and/or confirmation will be sent once available. Please allow up to 3 weeks (subject to delivery) for all funds and/or items to be received and fully processed. Additional shipping charges may apply for replacement items.
A&P items may be subject to a 50% restocking fee. Restocking fee will be determined on a case-by-case basis. We will honor a full refund if the part was incorrectly shipped or found to be defective. This only applies to new items and not any item sold as a “Core Only Item”. Pictures of the shipping box and packaging will be required in order to avoid a restocking fee if the item is appears to be damaged in transit. Fallon Pilot Shop reserves the right to uphold the restocking fee upon receipt of the defective item if it is determined that the item was used or installed. Once inspected, all refunds will be issued in accordance with our standard refund policy.